Are you planning a trip to Vegas anytime soon? I would like to give you a few tips and share my insights. Normally, we stick to security in our blog but Las Vegas is one of our featured cities we provide service for and we love Vegas here at PRS. So, we are taking a minute to help you navigate concerns from a firsthand experience.
Las Vegas Trip Planning
You can see the effects of the pandemic in almost every city in America. That includes Sin City. One of the biggest things I noticed during my recent trip was around employment. Like many businesses, restaurants in Vegas are having a hard time finding enough employees to fully staff a restaurant. So what does that look like? Not as many restaurants are open and some of those are not at full capacity. That means you will likely have to wait longer to receive food or some of your longtime favorites may not even have the doors open (or, if you’re lucky, simply have reduced operating hours). Choices are obviously limited and hours vary greatly. This was especially noticeable during the breakfast hours. I could only find one restaurant open before 9am in the vicinity of my hotel, Vdara, on a Tuesday morning.
We provide security for large events/conventions in Vegas, so I went to look at the new addition to the Convention Center. If you are planning on attending a conference or similar event there, you should know to expect it to be a mostly similar experience to what it was like pre-COVID. Mask mandates are minimal (only if you have not been vaccinated yet). There are no temperature checks. Attendees are ample; perhaps not at the level of pre-COVID yet but more than you might think for not being out of the pandemic just yet.
Rideshare services, while available, cost more than before (expect about double) as there is large demand but reduced drivers than pre-COVID. For instance, a taxicab ride for an equal distance on the strip to that of a rideshare service on a Sunday afternoon was half the price of the rideshare service.
If you’re used to walking the Las Vegas strip and seeing entertainment and people all around, you will find them however not as plentiful as before COVID. In fact, you are apt to see an equal number or more of undesirables walking the strip.
I enjoyed returning to Las Vegas and to what is mostly considered a return to normal however temper your expectations for a full return to normal for likely a few more months time at least.
It is now in the hands of companies across the U.S. to ensure their employees feel safe when they return to the office. Stasha Wyskiel is the Senior Director of Resilience, Global Safety and Security at Salesforce and sat down with us this week for our series, “Strong, Safe & True.”
Wyskiel, Director of Resilience, says at Salesforce they are taking their time and slowly bringing vaccinated employees back in through phases. They are also implementing new policies, simple things that help people stay safe. Things like no more community candy jars, instead offering individually wrapped portions of all foods, including in the lunchroom. They also have a clean desk policy. Cubbies instead are offered, and everything must be cleared off a desk and placed in a cubby at the end of the day. Wyskiel says the last thing they want to do is to force employees back into the office if they’re uncomfortable. That’s why the majority of employees are given the choice to stay at home through the end of the year.
At Salesforce, Wyskiel is being proactive with her management style. She is focusing not only on employees’ physical safety but also their mental health. Recognizing the stress the pandemic has placed on so many, she has started a guided meditation before meetings and has more contact than ever with employees working from home.
Since the pandemic has had profound changes on how companies do business and the needs for certain areas of service have changed, Wyskiel, Director of Resilience talks about how they are looking at how roles will be redefined. Watch the video to hear that and be sure to continue to visit our website for weekly videos!
Investigations require a special skill set. A good investigator must not only be a detail-oriented individual with exceptional observation skills but creative in their mindset towards their approach to an investigation. Each investigation is unique in its own right rendering a custom approach to each case required. An investigation can consist of a pre-employment background check, special due diligence perhaps for a merger or acquisition in a business transaction, interviews in a theft situation, physical surveillance of an individual(s) for purposes of documenting suspected activities, and the list runs on.
A quality investigation will have hallmarks that consist of the following attributes:
Commitment from Senior Level Management
Allocation of Resources
Compliance with the Law
Extensive Documentation
Post-Investigation Follow Up
To best guide our clients, the enclosed is a package list of offerings that Premier Risk Solutions (PRS) is able to provide in our support of an investigation. Custom solutions are available to suit your specific needs as well and quoted on an as-needed basis. Our clients will receive a detailed written report typically within one business week’s time on average (could be 2-3 business days more or less depending on the timing and situation).
Should you need external investigative support services, please don’t hesitate to reach out to Premier Risk Solutions to discuss!
We are excited to bring you a new video series, falling right into our motto, “Strong, Safe & True.” We are chatting with industry experts to talk security and how it relates to your company and employees in today’s world. That includes Covid-19 related concerns, issues with safety while working from home, and new expectations in today’s climate.
Our first session features Doug Hicks, a security specialist with Premier Risk Solutions. In this video, he focuses on personal security and vigilance. Specifically, how to “turn on and tune in”. This method ensures you can recognize anything out of the ordinary and can handle a potentially threatening situation. Doug emphasizes the importance of carrying that knowledge into any environment, including the office.
Here’s why this information is helpful to any company:
If employees feel safe, they have one less worry/distraction
If employees feel valued and they’ve been given tools to be successful in any situation, it boosts confidence
If employees feel safe and valued, they are more likely to stay with the company that provided that
“…sometimes you can’t avoid the fire, but how you put it out matters.” Tilman Fertitta said this in his book, Shut Up and Listen!Executive Protection is a professional service about how you put out the fire–the customer experience. High Net Worth principals and their families expect a level of service that is accommodating, professional, and discreet.
In Executive Protection operations we will always encumber those individuals who are upset or pushy in an attempt to get their way. This can manifest itself in an operation that individual desires access to an otherwise restricted area or taking a photo of the Principal when the Principal does not wish to be photographed and a myriad of other reasons. The Executive Protection agent is the gatekeeper in such cases. The agent must discern how they will act in their engagement with the individual(s) who are causing distress to or within the operation, all the while:
Protecting the Brand Integrity of the Principal and/or their Business to go along with;
The Life Safety of the Principal and their loved ones!
Executive Protection agents must-have qualities that display and allow for:
Resiliency
Time & Priority Management
Teamwork
Futuristic Thinking
Customer Focus
Systems Judgement
Several others
To go along with these skills and qualities, the agent must have a high level of Emotional Intelligence which will aid them in tempering their response in a stressful situation to allow for the optimal outcome. Generally speaking, the agent must approach situations with empathy and understanding from the other person’s point of view as best possible.
The Executive Protection agent should spin their response to an upset or aggressive individual in as positive a manner as possible, avoiding the use of negative terminology. Doing so will elicit a response back from the volatile individual in a much more reasonable manner as it will help provide a resolution of sorts to their reach towards their ultimate desire.
For example, if an Executive Protection agent is assigned to the CEO (Principal) of a high-profile high-tech company while they are speaking at an event and they encounter an attendee of the event who desires to get close to the Principal to take a selfie with them, and the agent is well aware that the Principal has a strong desire not to partake in such activities this particular day then the agent should respond with something along the lines of “Mr/Mrs (insert CEO name) has a very tight schedule today and is here simply for the presentation only. There are times when he/she does take time for selfies and hopefully you will have another opportunity at future events.” This vernacular should disarm most individuals in such circumstances while presenting hope in the future for the individual’s aspirations (assuming there’s some level of truth to the statement made by the agent). The agent gets their immediate cooperation and compliance with what the operation requires but leaves the individual with positive interaction and recall of that experience.
At PRS, we utilize DISC assessments of our agents to conduct a gap analysis against our customized job benchmark for each and every role (service) we provide. Essentially, we have data sets about each agent that allow us to present the best talent match with a personalized culture fit for our company and our client’s for a specific role, in this case, Executive Protection Specialist.
We are able to provide additional team insights for larger-scale Executive Protection assignments to show each team member’s strengths and weaknesses, allowing the management team to select appropriate personnel who complement each other in a teaming environment.
Ultimately, our clients receive highly reliable services with individuals who are accountable, can anticipate the client’s needs, and adapt to unique environments they may find themselves operating within. The client has less turnover within the operation and a high level of comfort with their personal safety needs being met and brand integrity intact.
You can see the effects of the pandemic in almost every city in America. That includes Sin City. One of the biggest things I noticed during my recent trip was around employment. Like many businesses, restaurants in Vegas are having a hard time finding enough employees to fully staff a restaurant. So what does that look like? Not as many restaurants are open and some of those are not at full capacity. That means you will likely have to wait longer to receive food or some of your longtime favorites may not even have the doors open (or, if you’re lucky, simply have reduced operating hours). Choices are obviously limited and hours vary greatly. This was especially noticeable during the breakfast hours. I could only find one restaurant open before 9am in the vicinity of my hotel, Vdara, on a Tuesday morning.
We provide security for large events/conventions in Vegas, so I went to look at the new addition to the Convention Center. If you are planning on attending a conference or similar event there, you should know to expect it to be a mostly similar experience to what it was like pre-COVID. Mask mandates are minimal (only if you have not been vaccinated yet). There are no temperature checks. Attendees are ample; perhaps not at the level of pre-COVID yet but more than you might think for not being out of the pandemic just yet.
