GSOC: The Importance of a Global Security Operations Center
As the world is evolving into more uncertain times in society, having a means of centered communications in a way a company can aid in proving a duty of care to their employees and contingent staff is of paramount importance. That is the reason for the existence of a GSOC. The integrated adoption of technologies with a combination of human capital to monitor and respond to alerts, developing intelligence, emergency phone calls, asset tracking, travel advisories, or other related systems notifications allow for quick response capabilities in triaging the situation. Being agile, consistent, reliable, and adopting new tasks are pivotal to support business operational needs.
In Premier Risk Solutions’ protective operations, we work with our partners at NSSG Global in Bucharest, Romania to provide remote support capabilities. With 24/7 dedicated GSOC operators, integrated network video, alarm & access control systems, telephonic response & escalation, along with protective intelligence analysts there is a holistic approach and execution to support field operations. As part of the service, we have rolled out an app that can be found in the Apple or Android stores that is called NSSG Support. We want to take an opportunity to showcase this further in this blog.
The purpose of the app is for personnel in the field – both business travelers/principals and our agents supporting them – to be able to not only provide safety check-ins but share pictures from your gallery and even snapshot one with your current location, chat with our GSOC operators with any questions or issues, as well as provide an urgent SOS signal to our GSOC operators to escalate imminently for garnering assistance to the individual.
The screenshot enclosed is directly pulled from the app, where “Send SOS” is located at the top. With “Tracking” turned on, we can get an accuracy of the individual’s location inside of 30ft and in some cases closer. You can also see in the enclosed screenshots where an individual can chat directly with the GSOC or an agent supporting the individual can also do the very same providing updates or requests for assistance. We do have our agent resources located on a map that is run in the GSOC to know who the closest assets are for deployment in an emergency. The “Send SOS” signal goes to one dedicated device with a phone number, with email notifications additionally permissible for redundant receipts.
Groupings can be set up for any number of individuals within an organization. There can be an unlimited number of groupings. Each grouping can have an email disseminated to the assigned representative from the company for any/all relevant activity desired. Should a company desire more regular reporting, the GSOC on the back end can administratively export chats, tracking info, etc collected data to share with our client.
Setting up a new user account typically takes approximately five (5) minutes time for our GSOC managers to get operational. Collaborating with your company representative, we can scale quickly to meet more volume needs as well. Knowing where your staff are and getting them expedient, qualified assistance is of the utmost importance. Should your company like a demo of the tool to learn more, we are happy to schedule a time to do so.
The main theme here is the attention to detail, quality assurance, and custom/tailored approach Premier Risk Solutions takes to ensure we reflect your brand reputation and integrity. Remaining agile to service your evolving needs, being responsive to your requests, and being consistent and reliable in our service delivery are hallmarks we strive for in each engagement. In all things we do, we provide comfort to your principals while balancing privacy and confidentiality with safety and security. We will be highly collaborative in our boutique offerings. Please contact us should you like to discuss your unique situation.
