In any business, servicing clients properly and maintaining client interactions is key to success. PRS was recently approached by a publication to weigh in on one of our clients and our quotes will be included in the print version of this article. In the meantime, we are throwing the spotlight on Brad Minnis, Juniper’s Vice President of Environment, Health Safety & Security. We are honored to have been working with Brad for years.
Check out Mike’s thoughts on successfully servicing client relationships over the years. Continue to watch videos on our website for more videos like this one!
The Client: In this case study example, PRS assisted a Fortune 500 financial services company during the May Day (International Workers’ Day; May 1st 2015) Protests in Seattle, WA USA.
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The Situation: Historically the May Day Protests in Seattle have experienced violence and rioting that have targeted capitalistic organizations. Many businesses in the downtown corridor of Seattle have recently decided to shut down operations early in the day on May 1st each calendar year in order to avoid life safety & security-related issues. Much property damage has been known to occur during the protests that turn into riots as the day turns into night. The client themselves have experienced significant property damage in years past. The client desires optimal business operations during this day that will cause the least amount of interruption to their customers and employees.
Protest Solution
PRS deployed 7 agents from its private security services pool at various times throughout the course of the business day to cover higher-risk locations where protest activity has been known to occur. PRS also implemented a dedicated project manager to work alongside the client to monitor all social media activity related to protests and anarchist activities to keep deployed agents situationally aware of the protestor movement. Further, 2 of the 7 agents were on foot patrol and dressed to blend into the crowd to appear as protestors to feedback “real-time” info on observations, activities, threats, etc to provide enhanced situational awareness.
The Result: The client experienced zero interruption and zero loss. At several locations, the client closed business operations a few hours early to let employees go early in an effort to divert them from the main protest activity of the day, but also to help alleviate any customers from the very same. The main client point of contact was able to focus his energies and efforts on internal communications while being fed relevant, pertinent information to their business interests. PRS personnel ensured each employee departed their respective workplace location without harm or harassment.
Premier Risk Solutions provides the best in class global protective, consultative and investigative solutions for organizations to adapt to evolving business objectives and allow for scalability and agility. Through partnerships and strategic alliances, PRS offers support in 65 different countries. Our clients consistently tell us that our solutions are a cut above the competition. We foster a collaborative relationship with clients and vendors leading to the most successful service execution for all parties involved. We strive for each and every service no matter how small or large to have the best customer service experience possible. At PRS you will feel you are working with a partner who has your organizational brand and integrity in-mind.
Our CEO of PRS, Michael Delamere was featured as a panelist at the MSSGreat Lake Forum. In case you missed the panel discussion, we are linking it here in our blog. Along with Delamere, Craig McKim, Drew Neckar and David Schlecte, Mike talked about the skills security professionals need to have, our usage of behavioral sciences in our hiring process and advice on where and how to utilize social media. A big thanks to Phelim Rowe for featuring our company in this event!
Mike talked about how valuable soft skills as security professionals and how key the ability to communicate with the C-Suite is. We use people sciences when we onboard new hires to clearly define what abilities employees have and what tools they need to be effective and engaged. That ultimately leads to a better level of efficiency in organizations.
The one thing we pride ourselves on at PRS is using our platform to educate. When asked about usage of social media as a way to engage clients and do business, Mike articulated our primary goal. We used LinkedIn primarily and as a tool to share information not fear monger, but to disseminate valuable knowledge. We make it a point to provide original content and do it on a regular basis, so our base knows what to expect and when to expect it.
Listen to the rest of in interview in the video to hear about Mike’s view on business acumen and what the current climate is in higher learning institutions regarding private security. Be sure to visit our website for more videos like this one.
In this week’s video series, we talk about the level of security at stadiums and sporting venues across the country. With the ongoing labor shortage and lingering COVID concerns, security teams at sporting venues are facing an increasing number of challenges. James DeMeo, a sport security consultant and former police officer, knows these challenges well and shares his expert insights.
DeMeo says more now than ever, risk assessments are vital in keeping fans safe and ensuring that sporting venues are doing everything possible to safeguard their spaces with the available resources. One of the most prevalent issues, he notes, is a lack of help. With a shortage of security officers to work large-scale events — including sporting venues — it can prove to be quite difficult. He points to an example of a state fair to illustrate the challenges.
Communities are (in some areas) having to pull in from multiple agencies because of a lack in law enforcement. That could mean officers from many different departments who may have been trained differently or are not used to working with each other responsible for being prepared in the event of an emergency. There’s also the issue of the long days. Some of these officers are working normal hours and then have hours on a bus to help out with events and they show up tired. This is just one of the “new norms” that security is dealing with.
With all that is going on in today’s world, DeMeo wants to not only educate people on the current climate challenges, (in a non-fear mongering type of way), but also present some tips for spectators. James tells us an educated fan is a safe one, so here are five tips for a seamless fan experience:
1. Plan on arriving at the venue well ahead of the scheduled event/performance start time. This way you’ll be able to find parking, gain entry, purchase some soda & popcorn and get to your seats with plenty of time to spare.
2. Know exactly where you parked your vehicle’s location and its proximity to the venue.
3. Ensure that everyone in your family has a fully charged cell phone in case you are separated as a result of a true emergency situation at or near the venue.
4. Make sure you read over the venue’s code of conduct. Located on your Team’s website, you find out if you will be required to wear a face mask, provide proof of vaccination and/or negative Covid-19 test along with other pandemic and safety requirements.
5. Create a pre-determined meeting spot for you and your family in the event you have to evacuate the venue due to an emergency. Always follow the direction and guidance of first responders, law enforcement working at the venue.
DeMeo also addresses Covid and the challenges that is bringing to sports security. Click on the video for more and be sure to continue to visit our website for more videos just like this one!
Brittany Galli jokes she ended up in security by accident. She is now the Chief Success Officer for MoboHubb, the founder of Getting Security Done and the future chair for ASIS’s Global Women In Security. Starting out in the financial world for consulting and education, she moved to the East Coast and got more involved with corporate operations. Entering security as a young professional and a woman she saw some shortcomings.
That’s one of the reasons she organized Breakfast at Brittany’s at a GSX Conference in Florida. Brittany invited leaders in the industry to get together and chat about the changes they wanted to see. This is how Getting Security Done was born. Tackling everything from technology to business acumen, they have a meeting of the minds weekly and then host educational webinars.
Brittany credits the MeToo Movement as a partial reason for the expanded desire to have women in the security industry. She says men ask her how they can help women in the industry. Brittany tells them there are three things: 1) Help someone around you get promoted 2) You can get them connected 3) Support them, follow them on social media, like comments. She says the third sets women up for success by gaining respect from peers. Brittany believes women in security are no longer afraid to speak up and she has seen that progress over the past few years.
Women In Security Click on the video to hear Brittany’s entire interview and come back to our website for more videos like this!
